TERMS AND CONDITIONS (AGB)

1. Scope of Application

These Terms and Conditions apply to all coaching services provided by Jana Denker (hereinafter
“Coach”) to clients (hereinafter “Client”), unless otherwise agreed in writing.
The Coach provides services exclusively on the basis of these Terms and Conditions.

 

2. Services

The Coach provides individual coaching services designed to support the Client in personal and/or
professional development.
Coaching sessions are conducted online (e.g. via Zoom) or via another mutually agreed platform.
Coaching is not therapy, counselling, medical treatment, legal advice, or financial advice. Coaching
does not replace professional medical, psychological, or therapeutic care.

 

3. Coaching Relationship

Coaching is a collaborative process. The Client understands that the success of coaching depends
largely on the Client’s own engagement, openness, and willingness to take responsibility for their
actions and decisions.
The Coach does not guarantee specific outcomes.

4. Fees and Payment

The applicable coaching fees are communicated prior to the start of the coaching engagement.
Payment is due in advance, unless otherwise agreed in writing.
Payment may be made in full or, where offered, via an agreed payment plan.
Payments are processed via online payment providers (e.g. PayPal, Stripe).
All prices are stated in euros (EUR).
In accordance with §19 UStG (German Small Business Regulation – Kleinunternehmerregelung), no
VAT is charged.

5. Scheduling, Rescheduling, and Missed Sessions

Coaching sessions must be scheduled within the agreed coaching period.
Sessions may be rescheduled with at least 24 hours’ notice.
Sessions missed without timely notice are considered delivered and are non-refundable.

6. Confidentiality

The Coach treats all information shared by the Client as confidential and will not disclose it to third
parties without the Client’s consent, except where disclosure is required by law.

7. Responsibility and Disclaimer

The Client remains fully responsible for their own physical and mental health, decisions, actions, and
results.

The Coach does not diagnose or treat mental health conditions.
If the Client requires medical, psychological, or therapeutic support, they are responsible for seeking
appropriate professional help.

8. Termination

Either party may terminate the coaching agreement at any time by written notice.
Fees already paid for sessions delivered are non-refundable.
Any remaining sessions may be addressed by mutual agreement.

9. Right of Withdrawal (Widerrufsrecht)

Consumers (as defined by §13 BGB) have a statutory right of withdrawal.
The full withdrawal policy will be provided separately on the website and during the booking process.

10. Governing Law and Jurisdiction

This agreement is governed by the laws of the Federal Republic of Germany.
If legally permissible, the place of jurisdiction is the Coach’s registered place of business.

11. Final Provisions

If individual provisions of these Terms and Conditions are or become invalid, the validity of the
remaining provisions remains unaffected.